Refund policy

Refund & Return Policy

Last updated: 3 October 2026

At GlobalGoods, we want you to be happy with your purchase. If there’s an issue with your order, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be in its original packaging where applicable.

  • Include any accessories, manuals, or other items that came with the product.

  • Not be damaged due to misuse, neglect, or accidental damage.

Certain products may not be eligible for return for hygiene, safety, or other legal reasons. These restrictions will be stated on the relevant product page where applicable.

2. Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or video showing the problem.

We may offer a replacement, repair, or full refund, depending on the circumstances.

You will not normally be responsible for return postage where the item is faulty, damaged on arrival, or incorrectly supplied.

3. Change of Mind

If you simply change your mind about your purchase, you may be able to return the item within 14 days of receiving it, provided it meets our return requirements.

Return postage for change-of-mind returns may be the customer's responsibility.

Any refund will be processed after the returned item has been received and inspected.

4. Refunds

Once your return has been received and approved, we will process your refund to the original payment method.

Please allow additional time for your bank or payment provider to make the funds available in your account.

If your refund has been approved but you have not received it after a reasonable period, please contact us.

5. Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been used, damaged, or altered after delivery.

  • Items damaged through misuse or improper handling.

  • Personalised or made-to-order products, where applicable.

  • Products that cannot legally or hygienically be returned once opened, where applicable.

  • Digital products or other items that are exempt from cancellation rights under applicable law.

6. How to Request a Return

To request a return or refund, please contact GlobalGoods Customer Support with your order number and details of the issue.

Please do not send an item back without contacting us first, as we may be unable to process an unauthorised return.

7. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us promptly so we can investigate and resolve the issue.

If an order is delayed or appears to be lost in transit, please contact us and we will work with the relevant delivery provider to investigate.

8. Your Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Where applicable, customers in the UK retain their rights regarding faulty, misdescribed, or otherwise non-conforming goods.

9. Contact Us

If you have any questions about refunds or returns, please contact GlobalGoods Customer Support through the contact details provided on our website.

GlobalGoods
Customer Support